17 Customer Service Chatbot Examples & How You Should Be Using Them

The introduction of ChatGPT has significantly sped up the integration of AI technologies in businesses, reshaping both brand dynamics and employee workflows. Even those without programming experience now have accessible tools to boost their productivity. With Large Language Models (LLMs), ordinary text prompts can be used to create original posts, generate images or entire presentations, summarise meetings, and much more. For an AI-based chatbot to understand human speech, it needs to convert it into a format that is convenient for a computer. This is where the natural language processing (NLP) algorithm comes into play. In addition, smart chatbots can predict, analyse, and identify user preferences.

It guides students through complex topics with thought-provoking questions and hints rather than simply giving them the answers. The platform’s free plan is accessible for occasional content generation needs. Copy.ai isn’t limited to a single AI model; it can work with various models like GPT 3.5, GPT 4, Azure, Anthropic, Chat GPT and more. The platform also offers dynamic notifications to proactively notify users about actions they need to take in the workplace, such as updating passwords or filling out surveys. Users can also set up notifications using app triggers, providing endless possibilities for engaging with employees.

When needed, it can also transfer conversations to live customer service reps, ensuring a smooth handoff while providing information the bot gathered during the interaction. Appy Pie’s Chatbot Builder simplifies the process of creating and deploying chatbots, allowing businesses to engage with customers, automate workflows, and provide support without the need for coding. The customizable templates, NLP capabilities, and integration options make it a user-friendly option for businesses of all sizes.

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The highlight of this chatbot is that it is rooted in Google technology, search engines, and applications. For example, unlike most of the chatbots on this list, Google does not use an LLM in the GPT series but instead uses a model made by Google. Regardless of how effective it is, a chatbot can’t replace your human agents as they possess emotional intelligence and are better at diffusing strenuous situations. Evoque recognizes this, and initiates support queries with chatbots that are built to determine the customer need and transfer the case to a corresponding rep. Another benefit of adopting a chatbot is that customers would receive faster responses.

Businesses can create a chatbot in five minutes without using any programming code. Because ManyChat offers a wide range of templates for different business sectors. Jumping on the success of ChatGPT, OpenAI quickly rolled out a paid service called ChatGPT Plus. At the time, it appeared to be a simple way for people to jump to the front of the line, which was increasingly long during peak hours.

With it, businesses can create bots that can understand human language and respond accordingly. Bing Chat is Microsoft’s native AI-based chatbot that aims to deliver enhanced search and information retrieval experiences. Users can simply interact with the chatbot instead of searching the query. Powered by AI, Bing Chat understands user queries, providing detailed information in the chat interface along with relevant search results.

So, it might provide outdated or inaccurate answers, especially for more niche subjects. Also, Socratic may not be able to provide the in-depth analysis you need for tricky or abstract concepts. While the bot creates general content using its own data, you can toggle the “Search web” button so its outputs align more closely with other online results, giving you more recent information.

Effortlessly gather crucial company details and use them to supercharge your customer’s experience during the chat. If you work in marketing, you probably already know how important lead assignment is. After all, not all leads are created equal, and getting the right leads in front of the right reps at the right time is a lot more challenging than it might appear. If you are a small e-commerce merchant with no budget for in-house developers and are unfamiliar with coding, Botsify is a great choice for you. This AI platform also offers multiple add-ons to help customers integrate it with their Shopify store, Slack, Google Sheets, Shopify, Google Search, and RSS feeds. Their Chatbots are powered by their own proprietary NLP and trusted by brands like Jack Daniels, PwC, LivSpace, UK Gov, Cipla, iMile, Larsen & Toubro, GSK, etc.

Both consumer and business-facing versions are now offered by a range of different companies. When Schulz pushed back, reminding ChatGPT that both partners had to win to get a prize, it doubled down on its answer. The developer, Social Media Apps & Games GmbH, indicated that the app’s privacy practices may include handling of data as described below.

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While deploying Llama 2 is tailored for developers, users can experiment with it on the Llama2.ai website to understand its responses. The output is straightforward and less refined than other chatbots, providing a basic exploration platform with minimal customization controls. Although you can use Jasper to do all the same tasks you might ask of other AI chatbots, it’s built for and does its best work when put to use for business marketing. Jasper is one of the top virtual assistants if you need to write website copy about products and brands, create social media campaigns, or even summarize meetings.

ChatGPT has a free version that anyone can access with just an email address and a phone number, as well as a $20 per month Plus plan which can access the internet in real time. Created by Microsoft-backed startup OpenAI, ChatGPT has been powered by the GPT family of large language models throughout its public existence – first by GPT-3, but subsequently by GPT-3.5 and GPT-4. “We find that it’s the worst at causal reasoning — it’s really painfully bad,” Kosoy said. LaMDA struggled with tasks that required it to understand how a complex set of gears make a machine work, for example, or how to make a machine light up and play music by choosing objects that will activate it.

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To relieve the support department, process customer requests faster, and collect information about orders, chatbots are connected to messengers or websites. For example, they may not always understand the customer’s goals, provide irrelevant answers, break down, and transfer the customer to a support agent. AI Chatbots can qualify leads, provide personalized experiences, and assist customers through every stage of their buyer journey. This helps drive more meaningful interactions and boosts conversion rates. AI Chatbots provide instant responses, personalized recommendations, and quick access to information.

Such chatbots often use deep learning and natural language processing, but simpler chatbots have existed for decades. Einstein GPT, developed by Salesforce, is a smart generative AI chatbot that focuses on enhancing customer relationship management (CRM). It utilizes Artificial intelligence and NLP to provide tailored customer support, sales recommendations, and valuable insights. By analyzing customer interactions and data, Einstein GPT assists businesses deliver exceptional customer experiences.

Built on ChatGPT, Fin allows companies to build their own custom AI chatbots using Intercom’s tools and APIs. It uses your company’s knowledge base to answer customer queries and provides links to the articles in references. Genesys DX is a chatbot platform that’s best known for its Natural Language Processing (NLP) capabilities.

Claude, Character AI, and Grok all have different data privacy policies and terms of service. OpenAI playground, on the other hand, is a free, experimental tool that’s free to use and made available by ChatGPT creators OpenAI. You can switch between different language models easily, and adjust other settings that you can’t normally change while using ChatGPT. All in all, we’d recommend the OpenAI Playground to anyone interested in learning a little more about how ChatGPT works in a hands-on kind of way. Despite its unique position in the market, Poe still provides its own chatbot, called Assistant, which you can use alongside all of the other apps and tools included within its platform. To be clear, chatbots have performed better than most experts expected on many tasks — ranging from other tests of toddler cognition to the kinds of standardized test questions that get kids into college.

• Generative AI can help streamline workflows, improve CX, and enhance agent performance.
• They can even design bots for specific uses, such as a generative AI host that leads a text-based adventure game.
• To fill this gap, researchers are debating how to program a bit of the child mind into the machine.
• The human-like bot sends conversational messages (even emojis) to emphasize its points.

The AI models included in Custom Model Selector include OpenAI’s GPT-4 and GPT-4 Turbo; Anthropic’s Claude Instant, Claude 2, Claude 3 Opus, Clause 3 Sonnet, and Claude 3 Haiku; Google’s Gemini Pro; and Zephyr (uncensored). Whether you are an individual, part of a smaller team, or in a larger business looking to optimize your workflow, you can access a trial or demo before you take the plunge. For example, you can submit an image of handwritten notes and have them transcribed, which could be especially useful for students who write down their notes but also want to save them digitally. Similarly, it can extract text from images and convert them into any file type you want, such as a JSON file, which can be useful for web designers. For that reason, Copilot is the best ChatGPT alternative, as it has almost all the same benefits. Copilot is free to use, and getting started is as easy as visiting the Copilot standalone website.

These chatbots analyze the user’s input for specific keywords or phrases to determine the response, bridging the gap between simple rule-based and advanced AI systems. From transactional bots that facilitate purchases and bookings to conversational AI bots that can drive deeper customer relationships, the potential for chatbots to transform your customer engagement strategy is vast. For example, an e-commerce company could deploy a chatbot to provide browsing customers with more detailed information about the products they’re viewing. The HR department of an enterprise organization might ask a developer to find a chatbot that can give employees integrated access to all of their self-service benefits. Software engineers might want to integrate an AI chatbot directly into their complex product. Selecting the right chatbot platform can have a significant payoff for both businesses and users.

Although we’d say Chatsonic edges it as the best content creation tool, Jasper AI is worth having a look at if that’s your use case. It’s very powerful, used by a significant number of businesses, and is just as useful as Writesonic (Chatsonic). YouChat works similarly to Bing Chat and Perplexity AI, combining the functions of a traditional search engine and an AI chatbot. It’s a little more general use than the build-it-yourself business/brand-focused chatbot offered by Personal AI, however, so don’t expect the same capabilities. Llama 2 – the second member “Llama” family of LLMs – was released back in July 2023.

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The chatbot builder is easy to use and does not require any coding knowledge. Smart chatbots are the most immersive technology shaping the future of the web, however, most of them are still in the experimental phase. Therefore, they may provide inaccurate, biased, or inappropriate answers. Chatbots are software applications that can simulate human-like conversation and boost the effectiveness of your customer service strategy. It has voice-to-text and text-to-voice capabilities that allow users to interact with the AI through spoken prompts.

ChatSpot is HubSpot’s AI-powered assistant that combines ChatGPT with HubSpot CRM data. Though the chatbot includes access to HubSpot, you don’t need to use the customer relationship management (CRM) software to use the AI support bot. Users can customize the base personality via the chat box dropdown menu, toggle web search functionality, integrate a knowledge base, or switch to a different language setting. In the free version, users are limited to 50 queries upon registration and 20 queries daily.

If you’re happy to spend some time doing that, though, it’ll be much more helpful for personal development than a more general-use tool like ChatGPT or Claude. The large language model powering Pi is made up of over 30 billion parameters, which means it’s a lot smaller than ChatGPT, Gemini, and even Grok – but it just isn’t built for the same purpose. It’s designed to be a companion-style AI chatbot or “Personal AI” that can be used for lighthearted chatter, talking through problems, and generally being supportive.

Take this 5-minute assessment to find out where you can optimize your customer service interactions with AI to increase customer satisfaction, reduce costs and drive revenue. IBM watsonx Assistant provides customers with fast, consistent and accurate answers across any application, device or channel. Both bots were pulled after a brief period, after which the conversational agents appeared to be much less interested in advancing potentially problematic opinions. No list of innovative chatbots would be complete without mentioning ALICE, one of the very first bots to go online – and one that’s held up incredibly well despite being developed and launched more than 20 years ago. For more information on how chatbots are transforming online commerce in the U.K., check out this comprehensive report by Ubisend. Overall, Roof Ai is a remarkably accurate bot that many realtors would likely find indispensable.

You can use YouChat powered by GPT-3 without making an account, but if you sign in, you’ll be able to use GPT-4 and other premium “modes” for free. There’s now a “research” mode available, which YouChat says “provides analysis and topic explorations, with extensive citations and the ability to display information in an organized table. However, you’ll still be provided with a ChatGPT-style answer, and it’ll be sourced so you can click through to the websites it drew the information from. This makes it a good alternative for people who aren’t quite sold on Perplexity AI and Copilot. However, there’s also a Premium plan that costs $400 per year, as well as a larger plan for enterprises which includes a “personal voice clone” – but you’ll have to contact the company to find out more about the pricing.

It provides AI support for high school and college students to help them better understand their assignments. Socratic uses Google AI and search technologies to connect students with educational resources, including websites for study guides, tutorial videos on YouTube, and step-by-step guides. It also uses text and speech recognition, so students have different ways to communicate what they need help with.

Although chatbots are usually adept at answering humans’ queries, sometimes, you have to head back to good ol’ Google to get your hands on the information you’re looking for. Although Llama 2 is technically a language model and not a chatbot, you can test out a basic chatbot powered by the LLM on a webpage created by Andreessen Horowitz. It performs similarly to GPT-3.5, and its knowledge cut-off date is sometime in 2022, according to the chatbot itself. The latest Grok language mode, Grok-1, is reportedly made up of 63.2 billion parameters, which makes it one of the smaller large language models powering competing chatbots.

By leveraging AI, Socratic helps students with research, conceptual learning, and step-by-step problem-solving. It covers a wide range of subjects, making it a valuable study companion. Google has developed and implemented several AI chatbots, including Gemini. For students, Khanmigo acts as an AI-powered, personalized tutor and can be used to help with assignments or break down complex topics. By leveraging the Socratic method, Khanmigo can help students find the correct answer without doing the work for them.

Customize your AI bots in your brand colors and make them speak in your brand voice – without developer assistance. The Wall Street Journal chatbot has been recognized with multiple awards, including the 2018 Webby Award for “Best Chatbot in the News and Politics” category. 💬 Supercharge your sales team with AI-enhanced tools like video chat and co-browsing. 🤝 Initiate engaging, real-time conversations tailored to individual needs. Let’s take a look at some of the most successful sales chatbot examples out there. However, it’s prudent to look into a few good chatbot examples before you start or accelerate your journey.

One of the big upsides to Writesonic’s chatbot feature is that it can access the internet in real time so won’t ever refuse to answer a question because of a knowledge cut-off point. AI chatbots vary in their abilities and uses based on a variety of factors, including the language model they’re built on top of, their pre-defined functionality, and access to data sources (such as the internet). Whatever you’re looking for, we’ve got the lowdown on the best AI chatbots you can use in 2024. All of them are worth testing out, even if it’s just to expand your understanding of how AI tools work, or so you know about the best ChatGPT alternatives to use when that service periodically goes down.

HubSpot Chatbot Builder

After a trigger occurs a sequence of messages is delivered until the next anticipated user response. Each user response is used in the decision tree to help the chatbot navigate the response sequences to deliver the correct response message. Mountain Dew used a marketing chatbot, DEWBot to connect with their customer base through brand advocacy and engagement. The bot was introduced to fans during the “Rig Up” campaign, an eight-week-long series on the world’s leading live-streaming platform, Twitch, and also nominated for the prestigious Short Award.

AI chatbots aren’t a luxury anymore—they’re the standard for providing an exceptional customer experience. According to the Zendesk Customer Experience Trends Report 2024, 67 percent of business leaders understand that chatbots can help build stronger customer relationships. As we learn more about the benefits of chatbots for businesses and customers, choosing the right AI chatbot is more important than ever.

Image generation may exhibit inconsistencies and quality issues, while pop culture references may not always produce accurate results. Users should be mindful of these limitations to manage expectations during interactions. Users can modify Claude’s behavior by prompting it with background knowledge to receive the desired responses.

You can foun additiona information about ai customer service and artificial intelligence and NLP. In part by scaling up the amount of training data to an internet’s worth of human knowledge, engineers have created “generative AI” that can compose essays, write computer code and diagnose a disease. A digital twin in customer experience is a dynamic virtual replica of your customers’ journey, helping you with insights to improve their CX. Learn everything about digital transformation in customer service, including its definition, benefits and how it influences customer service operations. They can also collect data on customer preferences and behavior, which can be used to personalize marketing efforts. Lastly, they can gather feedback via customer surveys to give you a real-time perception of your brand. When you chat with these bots, it can feel like chatting with another person.

It checks for plagiarism, supports collaboration, and creates custom content based on the information you feed it about your brand and products. An AI chatbot (also called an AI writer) refers to a type of AI-powered program capable of generating written content from a user’s input prompt. AI chatbots can write anything from a rap song to an essay upon a user’s request. The extent of what each chatbot can write about depends on its capabilities, including whether it is connected to a search engine. Writesonic also includes Photosonic, its own AI image generator – but you can also generate images directly in Chatsonic.

Hybrid chatbots combine the features of AI-driven and rules-based systems to offer a versatile approach to user interaction. These chatbots can navigate complex conversations using AI to understand user intent while also relying on decision trees and predefined rules for consistency in responses. These chatbots generate responses in real time instead of selecting from predefined answers, enabling more nuanced and varied conversations.

For instance, it can provide summaries of factual topics, create stories, and even write different kinds of creative content. On the other hand, AI chatbots like Zendesk’s are pre-trained to understand customer intent from the get-go. Instead, the bot can switch between answer-led flows based on customer intent, making it easier to scale and maintain the bot. Additionally, with generative AI, admins can save time by connecting the bot to a help center. The bot can easily understand customer queries, search the help center for the necessary information, and craft a response—all without the need to create long flows.

To fill this gap, researchers are debating how to program a bit of the child mind into the machine. The most obvious difference is that children don’t learn all of what they know from reading the encyclopedia. The study participant wowed her by carrying on a breezy conversation, deftly explaining complex concepts. But then the subject flunked some reasoning tasks that most young children easily master. Get an actionable guide with a handy checklist on creating customer-centric strategies for businesses of any size and industry.

The chatbot industry is undergoing a rapid transformation thanks to the advancements in generative AI and the emergence of powerful language models like GPT. These technologies have enabled chatbots to understand and respond to complex queries, provide personalised recommendations, and engage in natural, human-like conversations with users. The future of smart chatbots will focus on developing conversational AI that simulates human-like conversations and displays emotional intelligence. Chatbots will learn to recognize and respond appropriately to user emotions, displaying empathy and understanding. These emotionally intelligent chatbots will create more meaningful connections with users, leading to enhanced customer satisfaction and loyalty. The future of smart chatbots lies in their ability to communicate in multiple languages and engage users through various modalities.

It is trained on large data sets to recognize patterns and understand natural language, allowing it to handle complex queries and generate more accurate results. Additionally, an AI chatbot can learn from previous conversations and gradually improve its responses. We specifically test chatbots that use a form of AI called large language smart chatbot models. They use vast quantities of data to “learn” patterns in the information and predict user intent based on questions or prompts. They are uniquely generated for each conversation between human and machine, during which the model remembers recent exchanges and builds on the information in a natural, human-like way.

Since then, it’s been incorporated into several different systems, thanks to the fact that it’s open source and free to use if you’re developing your own language model or AI system. There’s now a $25 per user, per month Team plan for small businesses that want to use it at work, as well as ChatGPT Enterprise for large businesses that want to use the API. Prominent examples currently powering chatbots include Google’s Gemini and OpenAI’s GPT-4 (and the even newer GPT-4 Turbo).

Like ChatGPT, Gemini has been powered by several different LLMs since its release in February 2023. First, it ran on LaMDA – which one former Google employee once said was sentient – before a switch to PaLM 2, which had better coding and mathematical capabilities. After ChatGPT https://chat.openai.com/ was launched by a Microsoft-backed company, it was only a matter of time before Google got in on the action. Google launched Bard in February 2023, changing the name in February 2024 to Gemini. And despite some early hiccups, has proven to be the best ChatGPT alternative.

ChatGPT achieved worldwide recognition, motivating competitors to create their own versions. As a result, there are many options on the market with different strengths, use cases, difficulty levels, and other nuances. If you need an AI content detection tool, on the other hand, things are going to get a little more difficult. No AI content detection tool is 100% accurate and their results should be taken with a pinch of salt – Even OpenAI’s text classifier was so inaccurate they had to shut it down. When you start typing into the chat bar, for example, you’ll get auto-fill suggestions like you do when you’re using Google. However, early benchmarking tests seem to suggest that Grok can actually outperform the models in its class, such as GPT-3.5 and Meta’s Llama 2.

This limitation can impact the reliability and trustworthiness of the responses provided by chatbots. In order to quickly understand and respond to user queries, provide relevant information and assistance. Learn more about using chatbots and messaging to enhance the customer experience.

Its seamless integration with Bing’s search engine makes it a valuable tool for quick information retrieval. ChatInsight is an intelligent AI chatbot that uses the power of the Large Language Model (LLM) to provide accurate and multilingual consulting services 24/7. With applications ranging from sales consultation to customer support, training, and handling pre-sales and after-sales inquiries, ChatInsight AI offers a versatile solution for businesses of all sizes. Poe is an AI chatbot aggregator platform developed by Quora that consolidates various chatbots into a single online platform.

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Ever since its launch in November of 2022, ChatGPT has made the idea of AI text generation go mainstream. No longer was this a research project — it became a viral hit, quickly becoming the fastest-growing tech application of all time, boasting over 100 million users in just a couple of months. The power and accuracy of the natural language chatbot is the main draw, but the fact that it was made free to try for anyone was important too. This AI chatbot can support extended messaging sessions, allowing customers to continue conversations over time without losing context.